My Work at Administaff
I worked at Administaff (which is now called Insperity) for 7 years. While there, I was promoted and worked in 4 different roles. At first, I worked directly with our clients and interacted with the client executives and their employees. In this role I conducted training sessions for groups of 2-200. I guided them through the sometimes complex process of onboarding to our company's services during which I educated these executive leaders of small and medium-sized business on detailed business decisions. Additionally, I had the opportunity to train our client's employees on DDI curricula. I later became the senior member of the team training new employees in this role.
Later, I took on a training role for our internal employees. In this role I was tasked with creating a training effort for an entire department that had nothing in place. This department consisted of 7 diverse teams that had be grouped together through various reorganizations. As I was developing this training program, I noticed redundancies, gaps and other communication breakdowns. I wrote a recommendation for reorganizing this hodge-podge department into an organization that worked together more seamlessly. The recommendation was accepted and implemented and I was promoted to leading 3 of the 7 teams. These changes resulted in improved lines of communication, reduced employee error, and closed knowledge gaps.
In this last role, I managed 3 distinctly different teams. Immediately I sat with everyone to learn their job and to connect with them. Afterward, I stocked our employee fridge with all of their individual favorite drinks. I created reward programs and incentives for outstanding achievements. As I learned their roles, I discovered that they were being measured on activity, not productivity. I completely redesigned their roles and goals. All of these efforts produced the following results:
A previously underperforming team producing historically high team results.
A 60% increase in productivity which drove a 13% increase in sales - within 6 months.
A marketing and sales campaign that resulted in 241% ROI.
Led team in resolving over 4,000 ID theft issues in addition to normal workload.
Led sales and service teams through 3 completely new software implementations (Oracle, NetSuite, Salesforce).